Shipping Policy

Shipping of all the packages is done by registered mail. The signature required. We will provide you the tracking number as soon as the package will be sent to the address written in order confirmation. Please check if it's correct. We can not guarantee a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping is an estimate only. For orders with deadlines please order well in advance.
Estimated shipping time

Below are the shipping time estimates for the world regions.

North America: 1-2 weeks

Europe: 1-2 weeks

Australia, New Zealand and Oceania: 2-4 weeks

Asia Pacific: 2-4 weeks

Latin America and the Caribbean: 2-4 weeks

North Africa and the Middle East: 2-4 weeks

Sub-Saharan Africa: 2-4 weeks

We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

The buyer is responsible for any customs and import taxes that may apply. Easy Linen is not responsible for delays due to customs.

The buyer is responsible for any tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost.

Processing time

The time we need to prepare an order for shipping varies. For details, see the notes on individual items in our shop.

Delays and parcel search

Please note while your purchase is dispatched we’re not responsible for its loss and the terms of delivery. The terms are estimated and sometimes the delays can happen. It happens because the post offices are not working during Holidays, for example, or bad weather.

If your package is not delivered in time written here we can apply for a search. All you need it’s just to let us know that you want us to apply. It may take up to 2 months to find the package. But we hope all of your packages will arrive in time.

The package was not delivered and went back to seller

Please, keep in mind that all the items are made to order and are not refundable. It can be refunded if the item was sent to the wrong address and that was the mistake of the seller.

If the package is sent back to the seller it can be resent to you one more time. In this case, the customer is responsible for an additional shipping cost.

We’re not responsible for the shipping cost and additional shipping cost if the package is not delivered because of:

  • the post officer has no access to the address of delivery;
  • the address in order was incorrect;
  • the address was correct but the recipient wasn’t at the place of delivery and did not pick it up from the post office later.

To avoid these situations, please check the tracking info from time to time.

If any other situation, please contact us.

If the package is damaged

IMPORTANT If the recipient sees that the shipment is damaged or there is no attachment, mail employees must make a note about the damage and draw up a corresponding act. Also, please take a photo of the damage and contact us as soon as possible.

If you will have no act from the mail employee and no photo of the damage, unfortunately, we will not be able to help you out.